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Frequently Asked Questions

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  • Features Clarification

  • Problem-solving

About the otter
How to pet my sea otter?
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You can pet your sea otter in the following 2 ways:

  • Swiping your finger back and forth over the little otter on the home screen.
  • Double-tap the sea otter on the home screen.

When hearts appear, that means you've done it right!

What are the shells used for? How can I get more?
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Shells are the virtual currency in Ottopia. You can use them to redeem items like your sea otter's outfits. Here's how you can get more shells:

  • Sending your sea otter to adventure.
  • Completing your goals.
  • Completing the daily quests.
How to get new outfits for my sea otter?
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You can use shells to redeem otter outfits at the Shop (the first icon in the top-right corner of the Home Screen).

How to change my sea otter's outfit?
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You can switch your otter's outfits in the Backpack (the second icon in the top-right corner of the Home Screen).

Can I change my name, as well as the otter's gender and name? And how do I do that?
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Yes! You can go to the Me tab, tap the pencil icon next to the otter's name, and then enter the Profile screen to make changes.

How do I get my otter to start an adventure?
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Once you complete 3 goals and earn 15 starfish, the "Start Adventure" button will appear on the Home Screen.

How do I view the collections brought back by the otter's adventure?
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You can go to the Collection section on the Me tab, then tap different categories to view specific collectibles.

About the goal
Can I set my own goals? How to do it?
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Absolutely! Tap the plus sign or "Add a Goal" button on the Home Screen to add a goal.

How do I find the goal I'm looking for?
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You can find the goal in the following ways:

  • Unfinished goals for today can be found directly in the Goals section on the Home Screen.
  • For today's completed or ended goals, you can tap the pink mini calendar (top-right corner of the Goals section) on the Home Screen to view them.
  • Tap the settings icon (top-left corner of the Me tab) → Tap "My Goals" to find the goal.
I (don't) want to repeat this task/I want this task to stop on [date]. How do I do?
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Find the goal you want → Tap the goal → Tap "Edit" → Tap "Repeat"

I don't want to complete this task, and I don't want it to stay on my homepage — how do I skip it?
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Find the goal you want → Tap the goal → Tap "Skip"

How to delete my goal?
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Swipe left on the goal you want to delete.

How do I edit the goal I've set?
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Find the goal you want to edit → Tap the goal → Edit.

I forgot to tap "Complete" on my goal in the app. How do I mark it as complete?
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You can do it in the following ways:

  • tap the calendar (top-right corner of the Goals section) on the Home Screen→Find the goal date → Tap the goal → Mark as Complete.
  • Tap the settings icon (top-left corner of the Me tab) → Tap "History"→Find the goal date → Tap the goal → Mark as Complete.
About the Self-care
Where can I see my reflections?
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You can do it in the following ways:

  • Tap the calendar (top-right corner of the Goals section)→Scroll down to find the Reflection section.
  • Tap the settings icon (top-left corner of the Me tab) → Tap "History"→Scroll down to find the Reflection section.
How do I edit my reflection or add new content to it?
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You can do it in the following ways:

  • Tap the calendar (top-right corner of the Goals section)→Scroll down to find the Reflection section.→ Tap on Reflection to edit it.
  • Tap the settings icon (top-left corner of the Me tab) → Tap "History"→Scroll down to find the Reflection section.→ Tap on Reflection to edit it.
I don't want to see this reflection. How do I delete it?
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You can delete it in the following ways:

  • Tap the calendar (top-right corner of the Goals section)→Scroll down to find the Reflection section.→ Tap the Reflection you want to delete → Tap the delete button(Trash icon) in the top right corner.
  • Tap the settings icon (top-left corner of the Me tab) → Tap "History"→Scroll down to find the Reflection section.→ Tap the Reflection you want to delete → Tap the delete button(Trash icon) in the top right corner.
Others
Does Ottopia have a log of daily activities? And how do I find it?
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Absolutely!

  • Tap the calendar icon (the top-right corner of the Goals section) on the Home Screen to view it.
  • Go to the Me tab, tap the settings icon (top-left corner), and then select History to view it.
How can I delete all my Ottopia app data?
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In the Ottopia app: tap the Settings button (top-left corner of the Me tab) → select Delete Data → type "DELETE" in uppercase (no spaces) into the text box → finally tap Delete My Data to confirm.

How do I turn Ottopia notifications on or off?
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Go to the Settings screen (tap the Settings button in the top-left corner of the Me tab), then find the Notifications option to turn it on or off.

Still have unresolved issues? Feel free to ask in our community: